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Tickets cancellation

Enter your reservation details so that a Viva representative can contact you
Viva transaction code:
You can find the transaction code in the e-mail with which you received the information of your reservation
Email:
Phone:
Details:
Fill in the additional field with information that can help us to process your request
Ticket changes
In order to offer you the best service, please write the exact changes you want:
  1. The flights that you want to be changed
  2. The names of passengers for which you make the changes
  3. The new dates that you want to travel
Passenger details changes
In order to offer you the best service, please write the exact changes you want:
  1. The passengers´ details as shown on your tickets now
  2. The corrected passengers´ details as you want them
Ticket Cancellation
In order to offer you the best service, please write the exact changes you want:
  1. The flights that you want to cancel
  2. The names of the passengers that will not travel
Κωδικός ασφαλείας:
 Security code
IMPORTANT NOTE:
Submitting the application does not mean the changes will be done.
To complete the procedure the following must take place:
  1. A customer care agent will process your application.
  2. If cancellation is possible, you will be sent an email with the amount you will be refunded and instructions to complete the process.
  3. You have to reply to this email that you accept the costs, and our agent will complete your cancellation request. Any refund will be refunded to the payment method you chose originally for your booking.
Important notes for completing the application form:
  • Define the trip legs and passengers you wish to cancel (or just request a complete order cancellation)
  • Our changes and re-issues department is open Mon-Fri 09:00 – 17:00 (GMT+2)
  • If you need to cancel your tickets on a non-working time or day, you will have to contact the airline or ferry company directly.
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